support_agent We're here to help

Support

Tell us what happened — we'll get back to you as quickly as we can. The fastest way to reach us is Telegram.
forum

Telegram

@hlebushek_sup
We usually reply within an hour during business hours (Moscow time).
mail

Email

support@hlebushek.com
We reply within 1–3 business days.
Frequently asked questions

1. How to install the app

Hlebushek is available on Android, iPhone, Windows, macOS and Linux. All download links and instructions are on the downloads page:

  • Android — Google Play or APK from our website;
  • iPhone and Mac — TestFlight (link available in your account after sign-up);
  • Windows — installer from our website;
  • Linux — package and install commands on the downloads page.

Open the downloads page: hlebushek.com/download.

If you already have an account, sign in to the app the same way you signed in on the website — email/password, Telegram or access key.

2. Can't connect — what to do

One of the steps below usually helps. Try them in order:

  1. Restart the app. Close it fully and open again — this fixes most temporary issues.
  2. Switch the connection profile. The app ships with several profiles — try a different one. If you're on "Standard", try "Fast" or "Strong bypass".
  3. Check your internet without the app. With the connection turned off, open any website in your browser — is there any internet at all?
  4. Reinstall the app. Uninstall and install again — this helps if app data got corrupted.
  5. Contact us. If nothing helps — message @hlebushek_sup. Include the app version, platform and which profile fails.
From inside the app

The app has a "Report a problem" button — it automatically attaches the version, platform and current profile. That's the fastest way to reach us — we get the context with the very first message.

3. How to pay and renew

All subscription actions are in your account, under the "Plan" section.

Payment methods

  • Cryptocurrency via NOWPayments — USDT, BTC, ETH and others;
  • Bank card via Wata.pro — for users in Russia.

When does my subscription expire

The expiry date is always shown in your account under "Plan". A few days before expiry we'll send you a reminder via the Telegram bot and/or email — depending on your notification settings.

Paid but subscription not activated

In 99% of cases this is a delay on the payment provider side — please wait 10–30 minutes. If it still doesn't activate — message @hlebushek_sup with the payment method and the time of payment. We'll find the transaction and activate the subscription manually.

Refunds

You can get a refund within 7 days of purchase if the service didn't work for you. Details are in the terms.

4. Security and data privacy

In short — what we have and what we don't:

  • We don't store your IP address — it's discarded right after the request is processed;
  • We can't see the contents of your traffic — the connection is encrypted on your device;
  • We don't store full URLs — only destination host and port, and only for 7 days (for support and diagnostics);
  • No ad trackers, no Google Analytics, no Yandex Metrika — neither on the website nor in the app;
  • Payments go through NOWPayments / Wata.pro — we don't see your card number, passport or full name;
  • You can delete your account anytime — the button in your account wipes all your data and revokes access.

Full details — in the Privacy Policy. Also: "No-log" page and Warrant Canary.

★ What to include in your message

To help us solve your issue on the first reply, please include where possible: