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Support

Tell us what happened — we will help.
Other ways to reach us
forum

Telegram

@hlebushek_sup
We usually reply within an hour during business hours (Moscow time).
mail

Email

support@hlebushek.com
We reply within 1–3 business days.
Frequently asked questions
1.How to install the app+

Hlebushek is available on Android, iPhone, Windows, macOS and Linux. All download links and instructions are on the downloads page:

  • Android — Google Play or APK from our website;
  • iPhone and Mac — TestFlight (link available in your account after sign-up);
  • Windows — installer from our website;
  • Linux — package and install commands on the downloads page.

Open the downloads page: hlebushek.com/download.

If you already have an account, sign in to the app the same way you signed in on the website — email/password, Telegram or access key.

2.Can't connect — what to do+

One of the steps below usually helps. Try them in order:

  1. Restart the app. Close it fully and open again — this fixes most temporary issues.
  2. Switch the connection profile. The app ships with several profiles — try a different one. If you're on "Standard", try "Fast" or "Strong bypass".
  3. Check your internet without the app. With the connection turned off, open any website in your browser — is there any internet at all?
  4. Reinstall the app. Uninstall and install again — this helps if app data got corrupted.
  5. Contact us. If nothing helps — message @hlebushek_sup. Include the app version, platform and which profile fails.
From inside the app

The app has a "Report a problem" button — it automatically attaches the version, platform and current profile. That's the fastest way to reach us — we get the context with the very first message.

3.How to pay and renew+

All subscription actions are in your account, under the "Plan" section.

Payment methods

  • Cryptocurrency — USDT, BTC, ETH and others;
  • Bank card — for payments from Russia.

When does my subscription expire

The expiry date is always shown in your account under "Plan". A few days before expiry we'll send you a reminder via the Telegram bot and/or email — depending on your notification settings.

Paid but subscription not activated

In 99% of cases this is a delay on the payment provider side — please wait 10–30 minutes. If it still doesn't activate — message @hlebushek_sup with the payment method and the time of payment. We'll find the transaction and activate the subscription manually.

Refunds

You can get a refund within 7 days of purchase if the service didn't work for you. Details are in the terms.

4.Security and data privacy+

In short — what we have and what we don't:

  • We don't store your IP address — it's discarded right after the request is processed;
  • We can't see the contents of your traffic — the connection is encrypted on your device;
  • We don't store full URLs — only destination host and port, and only for 7 days (for support and diagnostics);
  • No ad trackers, no Google Analytics, no Yandex Metrika — neither on the website nor in the app;
  • A payment partner processes the payment — we don't see your card number, passport or full name;
  • You can delete your account anytime — the button in your account wipes all your data and revokes access.

Full details — in the Privacy Policy. Also: "No-log" page.

★What to include in your message+

To help us solve your issue on the first reply, please include where possible:

  • App version — shown in the app under "About";
  • Platform — Android, iPhone, Mac, Windows or Linux;
  • Connection profile — which one isn't working;
  • When it started — today, after yesterday's update, etc.;
  • Screenshot or a short video if something looks off.